We are having issues with the 2FA on HubSpot. The 2FA code goes to an ex-employee’s cell phone, and unfortunately, we are unable to get in touch with this ex-employee. We deactivated this ex-employees HubSpot acct several months ago, and therefore cannot find his profile in order to turn his 2FA off.
Anyone have insights as to how we can get this fixed up?
Hi, @BNathani ,
Could you please clarify when you’re asked for the 2FA? If I log in with my account, the system is asking me for the 2FA linked to my account. I would like to think that if you’ve disabled the account for the ex-employee, then there won’t be a need for the 2FA to go to their phone. Or is the 2FA to their phone set up on another account, as well?
Thanks,
Eli