Workflow: Updating Timing / Pausing

[jdv123]

Hi all, I have an active workflow set up that I updated the timing on from Tuesdays, to Thursdays. (Specifically because there's an email that would have sent tomorrow, but needs updates that aren't ready.) However, when I click the 'contacts in action, it shows remaining time that equals that of a deployment tomorrow morning. 

Also worth noting I set up 'don't run actions on specific dates' for Tuesday and Wednesday.

My main question here is, is that timer going to reset tomorrow when the email should've gone out and the contacts in that action won't get that email and be delayed till Thursday? OR are the contacts still on track to recieve that email tomorrow? 

If they are still on track to recieve that email tomorrow, what would be my best course of action here? I don't see a way to simply pause the workflow from what I've seen online. 

Any help is appreciated, thanks! 

[karstenkoehler]

Hi @jdv123,

Could you please share a screenshot of your workflow settings and where your contacts are currently showing as in action?

Generally, workflow working hours work as follows: Actions will not execute outside of hours (e.g. email sends), delays will however still continue to move on. If a contact completes a delay outside of working hours, their next actual action will be completed with the start of the working hours.

For example: a contact enters a 24 hours delay on a Friday afternoon, 3pm, and the workflow working hours exclude Friday 5pm until Monday 9pm. The delay would complete Saturday 3pm, but the contact would wait until Monday 9pm before the next action executes.

Best regards