[How-to] Automatically open the chat widget when a customer loads a specific page URL
Oct 13, 2020 12:14 PM - edited Oct 13, 2020 3:26 PM
👋Hi there, HubSpot Community! I'm Julia, a technical writer for the HubSpot Knowledge Base. I help curate content for our Sales Hub and Conversations tools. I want to share a tip about a cool feature that you can use with your live chats.
After you create a live chat for your website pages, you can automatically open a chat widget when a visitor loads a specific page URL. You can add this URL to your CTAs, marketing emails, or other content to send visitors directly to your sales and services team.
- Navigate to the page on your website where there is a chatflow.
- In the URL toolbar, add #hs-chat-open to the end of the page URL.
- Copy the link.
- You can now add the link to your emails, landing pages, or other marketing campaigns.
Or you can share this link directly with a contact when sending them a one-to-one email in the CRM.
When a contact clicks the link and the page loads, the chat widget will automatically pop open so they can immediately start a chat conversation.
How would you use this feature to get contacts in touch with your team?
Please note: if you're a web developer or are working with a developer on your team, you can also use the Conversations SDK to automatically open the chat widget when a contact clicks a link or button. Learn how to open to a specific chatflow on a page.