Email personalization for custom objects

[kieranknock]

Is it possible to use tokens from a custom object to fill out information in an email template?

[BSmith08 · Accepted solution]

Hi @kieranknock, Yes. If you have an enterprise account you should be able to use tokens from your custom objects in automated marketing emails. Here's a similar thread where this was brought up. And here's a link to the documentation.

As mentioned above, they must be automated marketing emails and as per the article there are a few limitations:

"

• If you insert a custom object personalization token into your automated marketing email, it will only render the associated property if you're using the email in a workflow based on your custom object. 
• If the name of your custom object contains a hyphen (e.g., custom-object), the email will not be able to render personalization tokens for properties of that object. Learn how to edit the name of your custom object.
• If you select a date property (e.g., Date of last meeting booked in meetings tool), the date will be rendered in your email, but the time and timezone data will be omitted.

"

Please let me know if you have any questions. 

Thanks,

Ben