Tracking Contact Clicks on Tracking URLs

[NickChow]

Hello, I'm wondering if there is a way to see which contacts clicked on a specific URL from a marketing email? These links are currently tied to a campaign and created using the 'Create tracking URL' panel. 

The email has 10+ links in it and we're trying to pull lists/data on exactly which customers are interested in specific links (products), not just how many clicks a link had. 

[Gaurav_Aggarwal · Accepted solution]

Hey @NickChow 

To see which contacts clicked on a specific URL from a marketing email,

Navigate to the Marketing > Marketing Email section,

Then click the name of the sent email.

On the email's performance page, click on any blue metrics on the Performance tab. This will show all recipients included in that metric. kindly follow this article to know more: https://knowledge.hubspot.com/marketing-email/analyze-your-marketing-email-campaign-performance 

On the recipient's tab you can also view the links clicked : 

Also you can build a custom report:

If you found our post helpful in resolving your query kindly mark it as an accepted solution!

[MThomson0]

This does not include all the information however because (1) the total clicks is not blue (only unique clicks) so you can't view a total list of link clicks by contact and (2) when you look at the nu,ber of unique clickers it only shows you 1 link that each of them clicked (presumably the first link they clicked) so does not give you the full picture of who clicked on a particular link in the email.

[Gaurav_Aggarwal]

@MThomson0 

If you have created these links through URL parameters you should be able to view the data by following these steps: Navigate to reports > Sales analytics: 

In the left sidebar click traffic and then click UTM parameters: