Hi @dzsigray,
Thank you for reaching out to the Community!
I wanted to share this passage from our documentation on non-HubSpot form submissions:
"Non-HubSpot form submissions are collected whenever a visitor clicks the submit button. If there is validation on the external form, this can lead to multiple partial submissions. For example, if a visitor attempts to submit the form without filling a required field, they would need to enter the required information and submit again. In HubSpot, both submissions would be collected, one partial and one complete. "
Does your Gravity form have a validation method or required fields in place? A contact may have tried submitting a form (they’ve slicked on the “Submit” button), but because the submission wasn’t complete (they haven’t completed CAPTCHA or failed to provide required information), it wasn’t recorded in Gravity forms. Could this be the case?
Cheers
Mia, Community Team