hi @JAvitable happy to help offer some insight into your questions, thanks @kvlschaefer! 
From your Knowledge Base, you’ll see the following on the Insights tab:
1 - Article Health - this will show you the number of views, average time on article, the Helpful Ratings and Unhelpful Ratings.
2 - Search Terms with no Results - this is helpful to see what your users are searching for, you can tag articles with these keywords or use it to create new content that answers those questions
3 - Most Search Terms - this will show you insight into the top questions your users are searching for, including whether they found a result (true/false), total searches, total result clicks, average result clicks.
For the chatbot, the results aren’t sorted out separately, they are aggregated into the knowledbase search results.
We only recently switched to KB + Live chat combo, and I haven’t found a way to review bot conversations with the KB (you can for custom bots), and also haven’t found where the path can be visible on the ticket thread - perhaps one of the others Kristen tagged might have more insight here (and I can learn something new too).