Multilingual Knowledge bases?

What is the timeline for multilingual knowledge bases?

We have a multilingual SaaS platform that can be quite complex that requires a robust multilingual knowledge base.

 

HubSpot updates
Feb 26, 2020

Hi everyone! 

 

I'm happy to hear so many of you are eagerly awaiting this feature. I can confirm this feature request is currently being developed, but as a rule, we don't provide estimated dates of delivery.

 

This ensures we meet your expectations and deliver high-quality features. More info can be found on the Ideas Forum Users' Guide.

 

Best!
Joe
Ideas Forum Manager

changed to: In Planning
Jan 21, 2020

Hi folks!

 

Thanks for bringing this to our attention! After hearing your feedback, our Product team has moved forward with developing a multi-language Knowledge Base. We'll keep this thread updated with any developments.

 

Best,

Joe

66 Replies
New Member

Agreed!

 

We have the same situation here and I thought it was already available since Hubspot's own Knowledge Base do support multi-language 😞

New Contributor

We have the same situation. Our knowledge base is translated in three different languages.. we thought this feature would be available since Hubspot is so complete! 

I hope this feature will be out soon! 

New Contributor

totally agree,
I would like to activate my company for the service hub, but for us, that we are a saas European service providers, not having the multilingual knowledge base makes the service not usable for assistance

New Contributor

the same here, the knowledge base in Europe can not be used without multilingual

Occasional Contributor

Same here, the multilingual knowledge base is a must for Europe!

Is it possible to have the same feature as for landing pages?

https://tppr.me/kYiDu

HubSpot Product Team
HubSpot Product Team

I can confirm that this is something the Service Hub team are actively investigating and planning to build. I cannot confirm any timeline at this stage but it will not be this year. I"m going to move this thread to the Ideas Forum so others can track progress.

New Contributor

Yes, multi-language an absolute must-feature for a knowledge base. roisinkirby, regarding The Dude's question, is there a timeline already set? If yes, what is it for this feature?

New Contributor

This feature is a must have for us! When could we hope getting this feature available?

New Contributor

The knowledge base, without multilingual feature, is worthless. 

 

Occasional Contributor

Up!

New Contributor

This is quite important for us as well! Do you know when this feature will be available?

New Contributor

Hi,

 

We are planning to move our Intercom account to Hubspot, as they do not support multilingual "Knowledge articles" (Support articles) but apparently Hubspot doesn't either? 

 

We really need this to support our customers in various countries and languages.

New Contributor

@roisinkirby
Thanks for your explanation. Is it possible for you now to give somewhat of an indication? 

This function will also be quite relevant for our support system. 

Thanks in advance!

New Contributor

Same for us, we are an Australian SaaS company, but we work globally with a lot of clients in Europe (especially France).  While the other features in Hubspot work well for multi-lingual, we definitely need this for the Knowledge Base as well.

New Contributor

Up!

Regular Contributor

need this!

Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

For our multi-lingual clients the knowledge base tool is useless. 90% of our clients require more than one language. HubSpot should deploy multi-lingual tools by default. 

New Contributor

We were told by our HS contact that the Kowledge Base was to be multilingual by the end of 2018 and have counted on it. Very much looking forward to this!

New Contributor

Hi, Same issue : We just subscribed to Hubspot for managing support of our multilingual platform. As the support is currently available in several languages the multilingual knowledge base is a must have for us, otherwise it makes the tool useless on several aspects for support : chatbot...

Regular Contributor

We need this as enterprise customer with over 50 countries.