Multi-lingual knowledge base is live to all Service Hub Professional and Enterprise portals! More about how to get started can be found in this help article.
Thanks for this feedback, @MarinoEnglish! I'm interested to learn more about how you'd ideally like these links to work (or not work) between languages. I'll message you directly so we can chat about the details 🙂
Thank you all for your feedback as we've worked on this beta! It's nearing completion (at which point it will no longer be "in beta").
If you'd like access to the beta, please email me directly with your Hub ID: svalsdottir@hubspot.com -- include "Knowledge base beta" in the subject line for the fastest response.
We have the same situation. Our knowledge base is translated in three different languages.. we thought this feature would be available since Hubspot is so complete!
totally agree, I would like to activate my company for the service hub, but for us, that we are a saas European service providers, not having the multilingual knowledge base makes the service not usable for assistance
I can confirm that this is something the Service Hub team are actively investigating and planning to build. I cannot confirm any timeline at this stage but it will not be this year. I"m going to move this thread to the Ideas Forum so others can track progress.
Yes, multi-language an absolute must-feature for a knowledge base. roisinkirby, regarding The Dude's question, is there a timeline already set? If yes, what is it for this feature?
We are planning to move our Intercom account to Hubspot, as they do not support multilingual "Knowledge articles" (Support articles) but apparently Hubspot doesn't either?
We really need this to support our customers in various countries and languages.
Same for us, we are an Australian SaaS company, but we work globally with a lot of clients in Europe (especially France). While the other features in Hubspot work well for multi-lingual, we definitely need this for the Knowledge Base as well.
For our multi-lingual clients the knowledge base tool is useless. 90% of our clients require more than one language. HubSpot should deploy multi-lingual tools by default.
We were told by our HS contact that the Kowledge Base was to be multilingual by the end of 2018 and have counted on it. Very much looking forward to this!
Hi, Same issue : We just subscribed to Hubspot for managing support of our multilingual platform. As the support is currently available in several languages the multilingual knowledge base is a must have for us, otherwise it makes the tool useless on several aspects for support : chatbot...
