Within the last several months, Hubspot updated the interface of the shared inbox and while there have been some great additions, they've made 2 changes that have made the tool much less enjoyable:
1) You can no longer pop out or manually enlarge the response window, and it only expands by ~ 5 lines as you type out a response. Prior to this update, users could pop open the response similar to a regular email on a company/contact record.
Creates an unenjoyable UX.
2) Along with the disappearance of the window pop-out is the inability to manually associate the conversation with a company, deal, or additional contacts on a response. As a result, the response only logs to the contacts page and our team needs to manually enter the contact's record after sending a response to associate that thread with the company/deal.
Especially in a B2B environment, this too is incredibly unenjoyable.
@hubspot What happened to the good ole days??
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