Knowledge Base: Add extra fields for SEO meta-data
Our Knowledge Base is partially publicly available and indexed by Google. It features a lot of content both for existing customers but also potential customers (e.g. they wanna know in detail how to use the product before buying, or are googling for a specific issue that our product can solve). Therefore the Knowledge Base has SEO potential to increase traffic and leads.
However right now it is impossible to do advanced SEO optimisations for KB articles, as basic SEO meta-data fields are not available to edit specifically.
Please add (at least) the possibility to edit these for each page:
Page Title
Meta-Description
Furthermore these functions could be also useful in regards to SEO:
Possibility to redirect a KB page to another URL
Possibility to set the robot meta-tag at a page level: index / noindex
Hi all (cc- @GenoFAB@LZitting ). This was originally moved to "In planning" last year. It had to be put on hold for a little bit while the engineering tackled some high priority product reliability work that came up. We are aiming to do this work (custom titles & meta descriptions on KB articles) in Q1 of this year- ideally late January or February. You will see an update from me as soon as a beta is available! Thank you for your patience here
@MikeYak we are actively building these features and they one of our top priorities. We have a beta currently open that adds a "no-index" tag to Knowledge Base search results pages by default. If you send me a private message with your HubSpot portal ID, I will ungate it for this.
We have partially completed work for the other items (adding a custom title, meta description, and custom head HTML) to KB articles but they are not in beta yet. I expect they should be in beta in 1-2 months.
We are beginning implementation of some of the changes mentioned in this post. Specifically, within the next few weeks, we are putting a setting into beta that allows you to add or remove a no-index tag from your Knowledge Base search results pages. We are going to have the no-index tag applied by default (more information on why can be found in my post above).
We are also going to be implementing other KB SEO enhancements after that setting rolls out: ability to add custom head HTML to artickes, ability to customize title, and ability to customize meta description
I am excited to share that the development work to add several more SEO fields (title, meta description, custom <head> HTML) to KB articles is actively underway!
If you're interested in getting early access to this new functionality once it's available, please reach out to @a_schumacher with your name, company email address, and the ID of a HubSpot portal that has Service Hub Professional or Enterprise.
Thank you, as always, for your continued feedback! It helps us build a great product.
We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value as possible to our customers.
The request to be able to customize SEO meta-data fields for KB articles makes a lot of sense. Based on the comments and use cases you all have listed, we are reviewing this request and its feasibility against other priorities on our roadmap. At this time, I don’t have any details around timing or delivery, but thank you for the comments and votes on this post. We’re actively looking into what it would take to solve this problem.
Totally agree! Knowledge Base has a lot of SEO potential!
I would also like to request custom headers that would allow us to apply even more SEO markup and customization to Knowledge Base articles. Basically, it would be great to see a lot of the Blog features also available in Knowledge Base.
It'd be great to see the majority of settings for blog articles implemented for knowledge base articles as well (metadata, OG tags, etc.). Please consider implementing this as soon as possible.
Thank you, as always, for your continued feedback! It helps us build a great product.
We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value as possible to our customers.
The request to be able to customize SEO meta-data fields for KB articles makes a lot of sense. Based on the comments and use cases you all have listed, we are reviewing this request and its feasibility against other priorities on our roadmap. At this time, I don’t have any details around timing or delivery, but thank you for the comments and votes on this post. We’re actively looking into what it would take to solve this problem.
Hi Hubspot, we rely strongly on organic marketing in our industry and SEO for the knowledge base is a must as we share a lot of trading announcements to social media. ATM, we cannot compete with competitors who are using Zendesk and have meta data integrated into their platforms.
Please consider SEO for the knowledge base as a high priority for your users.
I also require the ability to have a basic title and meta information on the main page of the KB. With the ability at the least to include the company name or "site title" before the individual page titles: Company Name - Article Title for example. If you have any update or suggestions that would be great.
