We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
This feature is now available to all customers using email in Conversations Inbox & CRM. More details about this feature here - https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox#forward-an-email-from-the-inbox
Thank you for your patience and feedback in the process.
Thank you everyone who participated in the survey! We got 30+ responses and have reached out to some of you to conduct user testing for this new feature. Unfortunately we are not able to do this with all of you but rest assured we will consider the feedback you have given us in the survey.
I'll keep you all updated on the progress we make. Thank you for your patience.
This feature is currently in the planning phase and we need your help! Please fill out this short survey and give us your feedback - https://forms.gle/3cAopTNT2QyB9eeX6
Look forward to working with this community.
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