Form Submission Response Time
There should be a way that would allow us to measure the response time of a form submission. This would help Sales Management measure the effectiveness of follow-up efforts of their Sales Associates.
For example, a form is submitted by the customer at 1:00pm. A Sales Associate receives the form submission notification and logs a call (or email?) at 1:10pm. I would like to be able to report that it took the Sales Associate 10 minutes to respond to the customer. Furthermore I would like to report that the Sales Associate's average response time this month has been 15 minutes whereas their colleague's has been 30 minutes.
Goal: Monitor, manage and shorten response time of Sales Associates on Form Submissions.
Value: Increase timeliness and effectiveness of response to customer inquiries.