We would like to provide individualized service to our customers, so our workflow would be best served if we could specify that responses to Conversations Inbox messages come from the email address of the individual user. That way the customer can correspond with the same person and feel a little more personal.
I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. Conversations Inbox only supports shared emails and we have no plans to support personal email.
However, I agree that offering a personalized service is key to a great support or sales experience. With that in mind, we've built a feature that will let you customize the "send from" address to have the name / name & company of the agent who is sending the email without having to use a personal email. We believe that will help you offer a personalized service while using an email that is shared across your team. This feature is available in Settings -> Conversations -> Inboxes -> Choose a shared email -> Configurations
Thank you for your patience and understanding.
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