HubSpot Ideas

BarneyG

Conversations Inbox - All Assigned to Me View

I am linked to 5 inboxes and have to constantly switch between then to see if any emails have been assigned to me. This means I sometimes miss them or see time-critical ones to late. 

 

Can there be a view that allows me to see all Inbox conversations that have been assigned to me?

3 Replies
LY
Contributor

In addition to this cross-inbox view, people who only use one inbox should also have the option to set their default view.

 

Our reps should always be working from the view Assigned to Me in a team inbox, but the inbox always starts off at All Open, which means people sometimes start answering each other's messages before they remember to switch over.

LY
Contributor

Also, would it work in your case to combine the various inboxes? Is there a reason there are many separate inboxes instead of several channels connected to one inbox? Each channel could assign to the appropriate person or round-robin between selected people.

BarneyG
Member

I didn't realise you could add multiple email addresses to one inbox! That's the solution I needed, thank you!