It's great that we can see the errors in a workflow, but it would be even better if we could clear them from the New Workflow Error Tab.
For example, I have an error messages based on a contact unsubscribing, so obviously, the email could not be sent. This is good to know, but there is no way to clear/resolve the error. The contact is automatically removed from the workflow, however the error message remains so it also appears on the Workflow Error tab.
Can functionality be added to manually "resolve" the error so it no longer appears on the Workflow Error Tab?
@JaneMoore There is a way for Enterprise portals to set preferences for each error type a workflow encounters. If you click on a workflow on the Needs Review tab -> Then click the "Review Details" button on a row under the Issues tab -> At the top of the review panel you can set options for when you would like that error type to resurface (it's workflow specfic). I hope this helps!
Today, for all workflow customers, theWorkflows with errors tabhas been updated toAt-risk workflows. Don't worry, workflow errors aren't going away - errors are a type ofrisk. With At-risk workflows, users can now review, prioritize, and temporarily ignore/clear workflow errors until they reoccur.
We renamed this tab in prepartion for additional types of workflow risks we will surface in the future. If you have feedback on this feature, and/or would be willing to share other types of workflow risks you would like help monitoring, please do not hesitate to reach out to me directly (or start a thread here for others to upvote).
The ability to temporarily ignore errors on a workflow until they reoccur is now in Beta! To access the Beta, have a portal admin go to Product Updates > Betas > [Public Beta] Review and Ignore Workflows At Risk...
Please do not hesitate to contact me at jhartnagle@hubspot.com if you have any questions or feedback on this update!
I'm Jess, a product manager on HubSpot's Automation team. Thank you all for your input for this idea. I'm excited to share that one of the product teams is actively working on a way to clear error messages, along with some other error management enhancements! We are targeting to have these updates in Beta later this year (2022). If you are interested in participaing in the Beta, please email me at jhartnagle@hubspot.com.
Yes, we would appreciate this function also. Because if this is not available all workflows that have ever had a problem will stay there and this makes this function quite irrelevant and not working as Error dashboard...
This would be great! Otherwise it's hard to see if there are any current and pressing errors that need our attention, because the workflow is already always in the error list.
This would be great! I have an error from a contact having not been made a marketing contact, I fixed that but did not have reenrollment on, so even wiht everything fixed, it is still listed as a workflow with errors.
And for anyone who hated red pen marks in school, this error notification after the error has been resolved is about 10 times more annoying.
Yes! Deleting and re-creating the workflow is too risky and cumbersome. Too many other things rely on it (lists, other workflows, sequences). This is so annoying and inefficient.
HubSpot, please give us the ability to clear errors. Managing new workflows for a client and optimizing issues. So hard to know what's been addressed and what hasn't. We need to be able to update the error once we've corrected the record and the workflow. Thank you!
This would be very helpful when we are cleaning and fixing workflows, so other team members know we have investigated and fixed them, without having to leave a comment on a random action to explain how the errors don't disappear
Yes, we would appreciate this function also. Because if this is not available all workflows that have ever had a problem will stay there and this makes this function quite irrelevant and not working as Error dashboard...
Actaully what @LStoichkova pointed out, just happened to me.
I had a client contact me because their email flow had stopped. I didn't notice because that workflow had thrown an error after it's initial launch so there wasn't a way for me to discern. Considering they never go away, I don't really go checking because how would I know what's old/new? Seems to only show a short history of errors, so it's hard to discern newest from oldest.
That being the case, I've had to install a ton of if/then measures to include an "Error" check on most every branch/level of the workflows that I create. To be honest, I'm not sure I mind what I'm doing that much only because I'm able to send myself a much more detailed internal notification with exactly the information I want to know from what happened in the workflow.
But it would still be nice to beat my clients to the punch on a problem without having to manually create the safety net.
Yes, we're experiencing the same. We've got some errors from some live campaign testing, which my MD keeps flagging in meetings, but we can't clear the errors. Really need to be able to clear the errors after reviewing and/or fixing them before other campaigns are tested or go live. If we can't review and clear them, I believe the marketing team will still start to ignore them.
Dismissal of alerts needs to be a function, it's a very fundamental feature for working with alerts of this kind imo – otherwise there's a significant risk of overlooking recurring errors in workflows due to the ever-present alert status.
