HubSpot Ideas

JBeadling

Clearing Error Messages in Workflows

It's great that we can see the errors in a workflow, but it would be even better if we could clear them from the New Workflow Error Tab.

 

For example, I have an error messages based on a contact unsubscribing, so obviously, the email could not be sent.  This is good to know, but there is no way to clear/resolve the error.  The contact is automatically removed from the workflow, however the error message remains so it also appears on the Workflow Error tab.

 

Can functionality be added to manually "resolve" the error so it no longer appears on the Workflow Error Tab?

HubSpot Updates
In Planning
September 22, 2022 01:32 PM

Hi, Everyone,

 

I'm Jess, a product manager on HubSpot's Automation team. Thank you all for your input for this idea. I'm excited to share that one of the product teams is actively working on a way to clear error messages, along with some other error management enhancements! We are targeting to have these updates in Beta later this year (2022). If you are interested in participaing in the Beta, please email me at jhartnagle@hubspot.com.

 

Again, thank you all for your feedback!

Jess

28 Replies
nr_studiotools
Participant

Yes, we would appreciate this function also. Because if this is not available all workflows that have ever had a problem will stay there and this makes this function quite irrelevant and not working as Error dashboard...

JLB_
Member

Agreed. Without this functionality how are we supposed to properly manage errors?

Rumpelstilzchen
Member | Partner

The only option is to delete the workflow, which makes no sense. UPVOTED

ATol
Participant

This would be great! Otherwise it's hard to see if there are any current and pressing errors that need our attention, because the workflow is already always in the error list.

RHoogstraten
Member

Totally agree!!! We have the same with unsubscribe from e-mails!

KAvery
Participant

This would be great! I have an error from a contact having not been made a marketing contact, I fixed that but did not have reenrollment on, so even wiht everything fixed, it is still listed as a workflow with errors. 

 

And for anyone who hated red pen marks in school, this error notification after the error has been resolved is about 10 times more annoying. 

ADimitrova
Member

I agree. Otherwise keeping track of new errors is super hard.

SEnoksen
Participant

This would be really helpful. 

KNichols
Participant

Yes! Deleting and re-creating the workflow is too risky and cumbersome. Too many other things rely on it (lists, other workflows, sequences). This is so annoying and inefficient. 

TDrucker
Member

Yes, I agree to this.

 

We need a way to remove error (esp when contact has no email id) workflow from the error tab. 

nlafakis
Top Contributor

Is this really not a feature already? SUPER annoying that it stays there even after reviewing each one to the n'th degree/detail.

JWard3
Member

HubSpot, please give us the ability to clear errors.  Managing new workflows for a client and optimizing issues.  So hard to know what's been addressed and what hasn't.  We need to be able to update the error once we've corrected the record and the workflow.  Thank you! 

ZBurns
Member

Leaning in here - clearing errors would be massively helpful

JenBergren
Guide | Diamond Partner

This would be very helpful when we are cleaning and fixing workflows, so other team members know we have investigated and fixed them, without having to leave a comment on a random action to explain how the errors don't disappear

LStoichkova
Member

Yes, we would appreciate this function also. Because if this is not available all workflows that have ever had a problem will stay there and this makes this function quite irrelevant and not working as Error dashboard...

nlafakis
Top Contributor

Actaully what @LStoichkova pointed out, just happened to me. 

 

I had a client contact me because their email flow had stopped. I didn't notice because that workflow had thrown an error after it's initial launch so there wasn't a way for me to discern. Considering they never go away, I don't really go checking because how would I know what's old/new? Seems to only show a short history of errors, so it's hard to discern newest from oldest.

 

That being the case, I've had to install a ton of if/then measures to include an "Error" check on most every branch/level of the workflows that I create. To be honest, I'm not sure I mind what I'm doing that much only because I'm able to send myself a much more detailed internal notification with exactly the information I want to know from what happened in the workflow.

But it would still be nice to beat my clients to the punch on a problem without having to manually create the safety net.

JBarratt
Participant

Yes, we're experiencing the same. We've got some errors from some live campaign testing, which my MD keeps flagging in meetings, but we can't clear the errors. Really need to be able to clear the errors after reviewing and/or fixing them before other campaigns are tested or go live. If we can't review and clear them, I believe the marketing team will still start to ignore them.

LennyE
Member

Dismissal of alerts needs to be a function, it's a very fundamental feature for working with alerts of this kind imo – otherwise there's a significant risk of overlooking recurring errors in workflows due to the ever-present alert status.

lfontana
Member

Upvoting this idea, it would be a great feature to have the ability of "resolving" the error alerts. 

BryonyBell
Member

Agree, this would be great - there's no easy way to tell team members that errors are resolved