This!! I think it will be great if the "Rotate record between teams/users" automation does not rotate the task/deal/contact to a user that is currently "Away".
This would be so useful for a project we are currently working on. Our goal is to create automation to reassign tickets to alternative users (round robin) based on one user being set as away when they are out of the office.
Yes! It would also be useful if availability could be measured by actual activity. I don't want support tickets getting stale by sitting with a person if they are away on a break and I have other team members free to take the ticket for example.
Absolutely needed! 24/7 support needs the ability to route tickets customers reply back to AVAILABLE agents to continue working the ticket. I see no other way to manage tickets besides making the ticket unassigned and working an unassinged queue which is ALSO not ideal because there is no way to round robin those tickets out to available agents.
Hi, I'm the product owner for the Hubspot app Distributely. Via the app, you can route (via round robin or weighted round robin) deals , contacts, tickets, and companies to Hubspot users based on Distribution criteria. You can also set user availability (including pulling availability straight from the user status in Hubspot) to ensure that records are not routed to unavailable individuals. Check us out on the app marketplace here: https://ecosystem.hubspot.com/marketplace/apps/distributely-308730
