Managing Bounced ContactsSOLVE
Feb 25, 2019 12:33 PM
Is there a way to segment hard and soft bounces in a list, and if not can this be added to HubSpot? We have a dynamic list of contacts with the property Marketing Email Bounced greater than 0, but I haven't found a way to glean which are hard or soft without going to each individual email, which isn't efficient with the number of sent and automated emails we have in play monthly.
Ideally, we'd like a dynamic list for each hard and soft bounces. We're in the education industry where there is heavy turnover, so with the volume of hard bounces we get the process to look at them individually isn't cost effective for us. We'd like to use a list as a basis to remove the hard bounced contacts from our system to keep it as clean as possible. On the other hand, we get much fewer soft bounces, which we do want to monitor to make sure action doesn't need to be taken.
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