How to Maintain Email Subscriptions when Merging Contacts (Duplicates)

CRM & Sales CRM
1

I would like to merge duplicate contact records, in which the contact subscribed to two different marketing email threads with two different email accounts (a work account and a personal account). I understand that if I merge these two records, the “new” contact would use only one of these emails as their “primary” email.

Does this mean the second subscription thread will be disrupted (i.e. the person will no longer recieve the second marketing subscription at their personal email)?

Would appreciate any answers to the technicalities behind this and if so, how to merge the records without this happening.

Thanks!

2

The subscription type is associated with an email address, not a contact. Also, marketing emails will always be sent to the contact’s primary email address and it won’t be sent to the secondary one.

So as you have mentioned, the second subscription thread will be disrupted and the person will no longer receive the second marketing subscription at their personal email.

I would like to share with you some resource that might be helpful to you: Add multiple email addresses to a contact

Hope this helps. Please let me know if you need additional information or further clarification regarding this matter.

Have a good day!

Best,

3

This perfectly answered my question. Thank you so much for the help!