Using Hubspot for multiple domains

[Creactiv]

We're a webdesign agency and we'd like to use Hubspot on our clients websites as well. 

What is the best way to use Hubspot on multiple domains but without having to create a new account for each domain.

Thanks in advance. 

[ndwilliams3 · Accepted solution]

You can added unlimited domains to the account. However you can only set one to be the primary. The rest would be secondary. In the sources report, you can view data for all domains or the primary. You can't filter by secondary domains.

[Josh · Accepted solution]

@Creactiv,

I would not recommend using the same HubSpot portal for several clients, if I am understanding your first question correctly. There are a couple of issues here:

• I don't believe this is OK with HubSpot's terms
• Your contacts would be merged together
  
  • If you have multiple clients using forms, yes, you can segment them by lists but they will still all be in the same contact database

Maybe I am misunderstanding the original question completely, but if not, I would definitely stay away from using one portal for separate clients/businesses. If I am misunderstanding...just ignore my comments. 

Josh

[phaseshiftseo]

Thanks

[cosmalab]

Hi, we have multiple domains that in the end lead business deals to our main company who processes the orders.

I would like to have the emails send from domain1.com, domain2.com and from the maindomain.com all to be accepted in HubSpot ?

Is there a way to get this done ? 

Thanks !

[ndwilliams3]

Go to Content > Content Settings and on the left Marketing > Domains & URLS

or https://app.hubspot.com/content/YOUR_HUB_ID/domains

You can add domains as sending domains. You will need to add records to your DNS to verify the domain for email.

[ndwilliams3]

Here's the link to the knowlwdge base documentation.

https://knowledge.hubspot.com/articles/kcs_article/cos-general/how-to-connect-your-email-sending-dom...

[ndwilliams3]

Yes, you can add multiple domains to a single hubspot account depending on your plan. With Hubspot Pro, you can connect and publish content to 4 domains, with Enterprise it's unlimited.

[jfordkimo]

@ndwilliams3 - just to be clear as this question is one that we have.  With the Enterprise version you say that it's unlimited.  So are you saying we can have multiple primary domains under one account.  We aren't talking sub-domains here.  Thanks in advance for the feedback.  

As a follow up, is that still done through the domain manager?  Or is there a different interface that will allow us to set all of the "primary" domains that we want?

[AnyaTash]

Former HubSpot employee and current HubSpot customer - We currently manage multiple URLs under one primary domain. 

We have one URL that needs to be managed and monetized differently, with an emphasis on protecting the end user experience, so we also have one additional brand domain.

Marketing Hub Pro/Enterprise allow you to 'plug in' multiple URLs. They won't be the primary domain (but aren't subdomains - unique URLs.) All of the data feeds back into the CRM for our sales and marketing team to action. There is no extra cost for this.

In some instances, companies don't want the end user to know the companies are related (think community brand v. product) and want to send emails from different sources, or need to silo the web analytics and traffic. In this case, you would need to buy an additional brand domain.

[Damien]

I think a few people answering this question are misunderstanding what the questioners mean. 

Just to be clear, you should only use one HubSpot portal for a single company, whether they have multiple domains or not. As Josh has said, all contacts are shared inside HubSpot, so even if you are on an Enterprise plan, all your contacts, forms, templates, users, analytics etc are all lumped in together. 

HubSpot does not currently have any type of "agency" plan that would allow you to put multiple companies all into one HubSpot portal. The idea is that you become a Partner agency and sign companies up to their own portal/license, then you jump between those portals to manage it for them (if they are not doing it themselves). 

The idea that you just "add another domain" for another company/client is not going to work in the way you want it to, even on Enterprise. This is designed for if a single company has more than one domain that is fine to be tracked in conjunction with the primary domain, and for contacts/metrics all to be added to the same portal. 

[ndwilliams3 · Accepted solution]

You can added unlimited domains to the account. However you can only set one to be the primary. The rest would be secondary. In the sources report, you can view data for all domains or the primary. You can't filter by secondary domains.

[katerina2]

Thanks for the response! I do not see the Add Secondary Option on my account. Any reason this might happen?

[jayg]

How do you add secondary domains to a company? I've not been able to work out how to do this. Can you please point me in the right direction?

[Martin2]

Hallo! Can you help me please how to add other domains to the account? I supposed to Settings - Profile & Preferences - E-mail - Add e-mail address. But if I want to send an e-mail from other e-mail address the Hubspot says "The From address you've selected is not connected to HubSpot. You must connect xxx@yyy.com before you can use it to send emails from the CRM." and then forward me to "connect another account". But I have only one account (Outlook365) and use several domains with it. What to do please?

[ndwilliams3]

Are you looking to:

1) Use the same Hubspot account across multiple clients?

or

2)  Use multiple domains in Hubspot with the same client?

[Creactiv]

Hi

Actually both because some clients have multiple domains 🙂 

Greetz

Elien