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  • Can't change the main email
    AVillamil on August 02, 2021
    0 upvotes
    1 Replies
    I´m trying to change the main email. I'm trying to change the main email on my account. The confirmation message appears but when I log in a message says that the email does not exist
    Discussion Free
    PamCotton
    Community Manager
    August 02, 2021 14:12
    Hello @AVillamil , I would like to share this knowledge base here with you with steps in how to change your HubSpot user's email address. Y ou ca...
  • Change 'Assigned to' automatically
    LSmith25 on August 02, 2021
    0 upvotes
    1 Replies
    We have one email login under my name, but being used by the office (4 other users) all of whom have their own name on the system. However, whenever creating a 'task' etc. they have to manually change the name of the assigned person... is there ...
    Discussion Professional
    karstenkoehler
    Most Valuable Member
    August 02, 2021 07:40
    Hi @LSmith25 , You and four other users are logging into your HubSpot account with the same email address and password? If that's the case, I'...
  • How to create a custom calculation per sales rep
    DHalbert on July 31, 2021
    0 upvotes
    1 Replies
    Curious to know how one could create a custom property calculation for avg close days between opening a deal and closing it filtered by the sales rep? Now I know we have avg deal time but I cant seem to find a way to create this specific to the sale...
    Discussion Professional
    karstenkoehler
    Most Valuable Member
    July 31, 2021 22:26
    Hi @DHalbert , It's not possible to create a calculation per rep within a property. You could however display the Days to Close property by ...
  • Can my old account be restored?
    CMorgan27 on July 30, 2021
    0 upvotes
    1 Replies
    I had a developer account back in 2019 that I got my CMS certification on. The Hub ID is 6550092. I wanted to find out if it can be restored? or would it matter if it was restored? I created a new developer account but it doesn't show my certificati...
    Discussion Developer
    webdew
    Top Contributor | Diamond Partner
    July 30, 2021 20:47
    Hi @CMorgan27 , Check this article here . At the end of it, there is a form. Fill that up and submit. Hope this helps! If we were able...
  • How to keep "Log" and "Track" uncheckd by default
    APatne on July 29, 2021
    0 upvotes
    2 Replies
    Hello team, I used Chrome extension for Gmail. In this extension, "Log" and "Track" email always stays checked irrespective of what settings I used when I sent my last email. Do we have an option to keep it unchecked by default? Thanks! ...
    Discussion Starter
    APatne
    Participant
    July 30, 2021 23:58
    Hey Pam, Thanks for the response. I have looked at that article but that's not what I am looking for. The option you shared disables the tracking al...
  • New user blocked by popup
    George_C on July 28, 2021
    0 upvotes
    3 Replies
    Hi guys! I was invited to a HS account but I get stuck at this popup as soon as I try to login Clicking the button does nothing. Same story both in Chrome and Safari latest versions, Incognito and not. I can't use HS at all as I can't log off ...
    Discussion Workaround
    karstenkoehler
    Most Valuable Member
    July 28, 2021 04:48
    Hi @George_C , Have you checked whether a browser extension could be the issue, disabling all and trying again? Best regards
  • products only available at the Pro level (stupid expensive for a SMB)
    slumley on July 27, 2021
    1 upvotes
    1 Replies
    We have a small manufacturing startup that currently has less than 5 products and will likely never have more than 25 total products. I tried to create a product only to realize that this would require an upgrade from our first tier paid bundle to ...
    Discussion Starter
    Lucila-Andimol
    Recognized Expert | Platinum Partner
    July 27, 2021 07:06
    Hi @slumley hope you are doing well. upgrading HubSpot licence is always a conversation about value vs. price I do understand that SMB can't pa...
  • Temporarily removing user access
    JTomkinson on July 26, 2021
    0 upvotes
    1 Replies
    We would like to remove some user access to our system for a week to ensure that no communications are sent during this set period. Is there an easy way to temporarily disable access of users?
    Discussion Settings
    karstenkoehler
    Most Valuable Member
    July 26, 2021 07:40
    Hi @JTomkinson , Are you referring to sales, one-to-one communication with contacts? In that case it would be easiest to remove the permissio...
  • Solved
    Field automatisation Companies Objects
    MRheaume on July 22, 2021
    0 upvotes
    2 Replies
    I have created a new property called "SLA" in "Companies" and instead of a "dropdown select" I would like to show the type of SLA based on the MRR. For example: If the MRR is less than 200$ then SLA = BRONZE, If the MRR is between 200$ and 500$ the...
    Discussion Settings
    MRheaume
    Participant
    July 23, 2021 10:54
    Many Thanks Karsten!!! It works perfectly!!
  • Sync "Owner" between Contact and Deal
    NShacklock on July 21, 2021
    0 upvotes
    2 Replies
    Hi all. Is it possible to sync the Owner of a Deal and the Contact it relates to (and vice versa?) We are constantly moving Deals into another team member's name, but they can't then edit the contact because it's still linked to the previous...
    Discussion Free
    karstenkoehler
    Most Valuable Member
    July 21, 2021 11:07
    Hi @NShacklock , It looks like you're on a free subscription. Unfortunately, the automation needed for this is only available in the paid Prof...
  • Deleted My Account Accidentally
    SNg4 on July 21, 2021
    0 upvotes
    3 Replies
    Hi, I created a new developer account to try out the API functions. When I finished, I wanted to delete the developer account but ended up deleted all my accounts associated to my email. Is there a way to recover my main account as all the c...
    Discussion Starter
    PamCotton
    Community Manager
    July 23, 2021 15:35
    Hello @SNg4 , replied to your DM, but will also add here since it looks like the account is still active you would only need to request to a superad...
  • Logging In
    MParnell on July 21, 2021
    0 upvotes
    1 Replies
    I no longer have access to the email address associated with my hubspot account. When trying to log in it is sending a confirmation email to the original email which I do not have access to how can I over come this problem.
    Discussion Admin
    webdew
    Top Contributor | Diamond Partner
    July 21, 2021 06:47
    Hi @MParnell , I will suggest you to fill the form that is there at the end of this page https://knowledge.hubspot.com/account/why-can-t...
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