Accounts & Settings - HubSpot Community

tranquangphuc on January 27, 2023

Cannot connect to domain of a deleted account

I cannot connect to a domain due to error: This domain was added by another HubSpot customer. Unfortunately, I cannot access to my old account (22267871) that has connected to the domain (as describe in https://knowledge.hubspot.com/domains- read more

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wdunning66 on January 27, 2023

Blocking Email Tracking

When entering my IP to block email tracking, Hubspot shows my IP6 address, which is always changing (thanks FIOS). Is it possible to enter my IP4 address and have it work?

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PamCotton

Community Manager

January 27, 2023 15:13

Hello, @wdunning66 happy Friday! thank you for posting in our Community! I want to add our top experts to this conversation @chrisworqflow @Josh...read more

Solved

WBeasley on January 26, 2023

Permissions question

I have invited a member of our team as a "view only" user in Hubspot, but somehow he is inadvertently creating new companies and contacts whenever he sends emails. Is there a permissions setting that I have overlooked? I don't want him accidentally read more

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Accepted Solution

karstenkoehler

Hall of Famer | Partner

January 26, 2023 08:23

Hi @WBeasley , As far as I know, there isn't any setting which would prevent this, unfortunately. Even with the most limited permissions, user...read more

AHarrison02 on January 26, 2023

account name and send from address

I have changed my Account name and my email sent from address, but is not reflecting that when sending emails. In the sent emails there is still XY from "old account name" appears. How can I update it?

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karstenkoehler

Hall of Famer | Partner

January 26, 2023 04:04

Hi @AHarrison02 , Are you referring to emails sent from your connected personal inbox or to emails sent from a conversations inbox ? ...read more

ZChurney3 on January 26, 2023

Exporting Properties for Mass Update to Description, Name, etc.

Hello everyone! I have a question(s) regarding updating Properties en masse. Here are some things I want to do and I was curious if others here have experience in any of this and wouldn't mind sharing their experiences: Merging properties to one read more

Reply How-To

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karstenkoehler

Hall of Famer | Partner

January 26, 2023 03:56

Hi @ZChurney3 , Unless you're planning on developing your own application based on the HubSpot API, this is not possible. I'm not aware of any...read more

cjb007 on January 25, 2023

I accidentally deleted our hubspot whole account

Hi! I accidentally deleted our main account. It is urgently needed to restore our Hubspot main account which contains multiple Hubspot accounts. Here are some hub ID's in our superadmin HUB ID: 8978001 HUB ID: 9227556 HUB ID: 8308993 HU read more

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8 Replies

MiaSrebrnjak

Community Manager

January 27, 2023 10:15

I understand your concern, our Support team will reach out to you as soon as possible. Thank you for your patience. Mia, Community team

YAydin on January 25, 2023

Customize the "from" field of a channel that is set up as a team email? Office 365

I have set up a team email like sales@company.com through Office 365. Unfortunately I can't customize the "from" field, which means, no matter who sends an email through the conversation inbox it always shows the company name. Looking at the Hu read more

Reply Connected Email Conversations

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PamCotton

Community Manager

January 25, 2023 15:33

Hello, @YAydin thank you for posting in our Community! I was able to find a similar idea here with more details. You can also set up an alias acc...read more

Solved

pwlund on January 25, 2023

Blocked email still going to inbox or spam

So for example, I have blocked the email noreply@hubspot.com form being logged. But email from that address is still going to the spam folder. Have I missunderstood what Blocked from logging means? How do I prevent any email from a certain add read more

Reply Connected Email

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Accepted Solution

pwlund

Member

January 25, 2023 06:37

Okay, I have set a more general email to the inbox now. And I understand that for some weird reason all noreply@hubspot.com emails will go to spam ...read more

AONeill7 on January 25, 2023

Deal Collaborator

I'm trying to change a deal owner and add a collaborator to a deal. The Add is there in the bottom RHC when I open the deal but it doesn't actually allow me to add anything and I'm super admin. Any ideas?

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antonia_kraft

Contributor | Platinum Partner

January 25, 2023 05:39

Hello @AONeill7 , are you trying to add more that one deal owner to a deal? That wont be possible as there can only be one deal owner per deal...read more

Solved

cjcollins329 on January 24, 2023

Can't hear ringing when making calls

I got a new computer, an Asus Vivobook with an i7 processor, 16gb ram, and other specs that meet minimums for using HS. For some reason with this new computer I don't hear ringing when I make outbound calls with HS when calling in the browser settin read more

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Accepted Solution

cjcollins329

Member

January 24, 2023 14:57

SOLVED There was a setting on the computer that had AI Noise Cancellation enabled. It turned the sound of the ringing down which is why there wasn't ...read more

EBonin on January 24, 2023

Property

Is there a way to see when a field was updated? In other words i'm lookng to find out when and who added a new option for a drop down field.

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karstenkoehler

Hall of Famer | Partner

January 24, 2023 07:58

Hi @EBonin , If you're referring to someone updating the property settings ( Settings > Properties ), then no. You can try reaching out t...read more

MFernandez_VM on January 24, 2023

Integrations: how do you know what is doing each one?

Hi guys, I've been wondering about this for a while. What do you do when you land in a project that has several apps integrated with Hubspot BUT there is no documentation on what each one is doing or the past work that the company did with them read more

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1 Reply

karstenkoehler

Hall of Famer | Partner

January 24, 2023 06:28

Hi @MFernandez_VM , Great question. Here are a few things I do: First, I log a ticket with support to get an overview when integrations wh...read more

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