May 23, 20233:41 PM - last edited on May 24, 20238:21 AM by kvlschaefer
Member
HTML Email Signature Is Not Saving
Hi folks, I have an issue with hubspot. When I add my HTML email, I'm seeing a perfect preview and a saved icon. However, when I go to email out, the signature is blank. When I go into the email signature area again, the code I applied is not saved.
So Hubspot is not saving the html email signature, even thought it is stating that it does.
Can someone help me or is there a problem with the platform?
In this case, I would recommend connecting withHubSpot Technical Support, as Support is included in your subscription. They have access to your account and the tools to troubleshoot this matter.
When you contact them, I would recommend providing them screen recording of this behavior and providing them with a HAR file to help them pinpoint this issue.
Thank you,
Kristen
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I'm wondering if this related community thread could help? Could you please check to see if your HTML signature has unsupported HTML tags?
If your signature meets the HTML requirements, could you try to clear your cache please, and save the signature again? Please let us know if that makes a difference! Thank you
Best,
Kristen
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