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lynton on January 26, 2019
We're testing an ecommerce bridge integration where HubSpot is creating empty deals and products. None of the mapped fields in the sync message are saving to the deal, including pipeline and deal stage. We simplified the property mappings and sync m read more
1 upvote
1 Reply
HubSpot Employee
January 28, 2019 11:46
Hey, @lynton . Haha, that might do it ! Glad to hear you found your solution.
bob3 on December 31, 2018
I have my app set up in my dev account. oAuth working and refreshing like it should. Mappings are set. I've connected the app with a test hubspot account I created in the testing tab of my dev environment. Everything looks fine. In the test environm read more
0 upvote
1 Reply
HubSpot Employee
December 31, 2018 06:59
Welcome, @bob . I'm glad you were able to resolve the issue so quickly! I'll make a note about your enabled observation. Appreciate it.
Solved
Silas on December 11, 2018
Hi, I am still having trouble posting products, or updating contacts using the Ecomm Bridge API. However, the regular API works fine. Are there any additional benefits to this API other than being able to sync multiple items at once? Thanks, Si read more
0 upvote
1 Reply
Accepted Solution
HubSpot Employee
December 12, 2018 12:25
Hi, @silasnielsen . From my perspective, the main benefit of the Ecommerce Bridge API is that it allows you to create and modify ecommerce-related...read more
Solved
Vamsivinay119 on December 05, 2018
Hi @Isaac_Takushi @Llewellyn_Smith I emailed the below issue on 12/03/2018 to connectsupport@hubspot.com and also CC'ed @dskim on the same, but no reply so far on the same. Hi Team, We are observing significant delays in the sync. I hav read more
0 upvote
2 Replies
Accepted Solution
HubSpot Employee
December 05, 2018 12:50
Hi, @Vamsivinay119 . We recently received a large import which has been known to slow syncing for all Ecommerce Bridge users. The timestamps you...read more
Solved
himanshurauthan on December 01, 2018
In Ecommerce Bridge API, we see two properties for product image such as: ip__ecomm_bridge__product_image - type is string ip__ecomm_bridge__image_url - type is AVATAR image. Which property should I use in ecomm sync messages to send the i read more
1 upvote
1 Reply
Accepted Solution
HubSpot Employee
December 03, 2018 07:05
Hi, @himanshurauthan . You should use ip__ecomm_bridge__image_url ( "dataType": "AVATAR_IMAGE" ). Are you seeing ip__ecomm_bridge__product_im...read more
Solved
Vamsivinay119 on October 30, 2018
@Sean_Duane @Llewellyn_Smith @Isaac_Takushi Below are the error messages for different portals we are seeing in the ecomm/v1/sync-errors end point. And none of our client's Contacts or Deals are syncing into their portals. This is a big read more
0 upvote
9 Replies
Accepted Solution
HubSpot Product Team
October 30, 2018 12:23
Thanks for pinging us about this. This was our fault, and we apologize for causing problems. We identified the problem, filled that property enums ...read more
Solved
Vamsivinay119 on October 23, 2018
Hi @Isaac_Takushi , @Sean_Duane A client of ours has done a signup with us and we did request the "integration-sync" scope access during the signup. By giving us the access for the same Ecomm Bridge should be enabled on the client's portal. B read more
0 upvote
7 Replies
Accepted Solution
HubSpot Product Team
October 25, 2018 16:40
@Vamsivinay119 Thanks both for bringing this up. Ecommbridge is going to have trouble supporting this situation. Our Shopify integration is also ...read more
Solved
Vamsivinay119 on October 18, 2018
When I'm syncing a deal for a particular portal I am facing an issue syncing the same to HS. In the errors endpoint, I see the below issue { "portalId": XXXXXXX "objectType": "DEAL", "integratorObjectId": "CHECKOUT:6568414085209", "changeOcc read more
0 upvote
4 Replies
Accepted Solution
HubSpot Employee
October 23, 2018 05:30
This topic has been resolved in direct message. The error: java.util.concurrent.CompletionException: com.hubspot.apicaller.exceptions.ApiErrorRe...read more
Solved
Vamsivinay119 on August 08, 2018
This is happening from past few days thought it was a timeout issue... But it seems to be something broken at your end. Please check the response below... Get Request https://api.hubapi.com/extensions/ecomm/v1/sync-errors?appId=appID&hapikey read more
0 upvote
6 Replies
Accepted Solution
HubSpot Product Team
August 14, 2018 17:34
Hi @Vamsivinay119 , this has been fully resolved. We were missing an index on a table that we query for this endpoint, causing timeouts.
udayapitchika on July 03, 2018
Hi Team, We have noticed duplicate deals getting created through EComm bridge API. For example, These 2 deals are created from the same checkout within a few seconds apart https://app.hubspot.com/contacts/4648806/deal/311806403/ https://app read more
0 upvote
7 Replies
HubSpot Product Team
August 06, 2018 07:59
@udayapitchika Apologies for the delay. Besides being a bit busy, I also wanted to ensure this was the proper fix. No more duplicates should be c...read more
Vamsivinay119 on May 22, 2018
Hey Team, We are facing issues while syncing the Contacts/Deals/Products into Hubspot via eCommBridge. We can see that the messages are being consumed from our end and also we are receiving 204 from Hubspot's end. But none of the Contacts/Deal read more
0 upvote
3 Replies
HubSpot Alumni
August 15, 2018 11:10
Hi @Vamsivinay119 , Thanks for updating this thread after figuring out the issue. Was it related to the changeOccuredTimestamp ? The examples you...read more
udayapitchika on May 21, 2018
Hi Team, I have a couple of questions and a comment. I'll first start with the comment : If I delete a contact or a deal created using eComm bridge API, I'm not able to re-sync the same entity unless I change the integratorObjectId . It see read more
0 upvote
1 Reply
HubSpot Alumni
June 04, 2018 07:24
Hi @udayapitchika , Thanks for your patience here. I'll try to address your questions separately, and in order: You're correct that this is th...read more
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