Populating Original Source w/ Ecomm IntegrationsSOLVE
Aug 21, 2019 6:24 PM
I'm running into a reoccuring problem when it comes to attributing marketing activities to ecommerce deals/orders in HubSpot. Specifically, Original Source Type is populating as "Offline Sources" for deals created in HubSpot via ecommerce integrations. When then attempting to display revenue by source or customers by source for ecommerce purchases, my data displays dramatically skewed with almost every deal being attributed to "Offline Sources" ergo Paid Search, Organic, etc., are not getting credit for the sales they brought it. This is happening in three different situations:
- A Shopify/HubSpot native integration
- A third party connector by Randem Group used to connect BigCommerce and HubSpot
- A custom build integration between HubSpot and OpenCart
I would figure all three of these instances use the same API documentation therefore a solution for one would be a solution for them all.
My ask is does anyone know how I can get Original Source Type to pull accurately for deals created by purchases occuring in ecomm shopping carts then pushed into HubSpot?
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