Avoiding Widget Restarts When Navigating Between Pages in HubSpot Calling Extensions SDK Integration

[myera]

I'm developing an integration using the HubSpot Calling Extensions SDK. Currently, I'm facing an issue: whenever I navigate between pages, the widget restarts. I would like to know if it's possible to navigate between pages without the widget restarting.

In the Calling Extensions demos, when on a call, a data loss warning appears when attempting to navigate. In my application, I use an iframe to connect to the phone, but navigating between pages causes a reload that takes about 3 seconds. Is there any way to avoid this reload? For example, the widget should remain unchanged even when I am navigating between pages.

[AFranco98 · Accepted solution]

This issue can not be avoided, the reload challenge was faced by my team with this path:

only and only if you have a third party phone, you could loaded into the widget with a popup, then you access to the phone in a popup within an iframe and this issue is covered but on the way my team and I developed this solution, the phone isn't really implemented within Hubspot but can be used on and through it. This defining the settings of your calling extensions and using a server that serves the phone in the endpoint defined on the settings endpoint could be done.

By the way, this project is being in development for months, Hubspot team doesn't seem to improve the ways to implement calling extensions more easily or more accessible, and the iframe way is until now on a dead end.

[BérangèreL]

Hi @myera and welcome to the Community!
We are delighted to have you here!

Thank you for asking the Community!

I'd like to invite a couple of subject matter experts and community members to this conversation: Hi @datalink, @AFranco98, @jimmm, @galatioto, @Teun, @himanshurauthan and @zach_threadint do you have suggestions to help @myera, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thank you very much and have a wonderful day and weekend!

Best,
Bérangère