HubSpot Academy stuck on Loading page for Course

Academy HubSpot Academy Support
1

I have been trying to log in and start the Inbound Marketing Certification Course: Attract Customers Through Valuable Content and Tailored Experiences course; however, every time I try, I get stuck on a loading page. I even walked away for 3 hours, and it was still stuck loading. I have tried using Chrome, Chrome Incognito, and Edge browsers on my desktop and laptop computers. This is the way the screen will look for hours.

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3

Hey @MTMoody, welcome to the HubSpot Community!

Thanks for bringing this to our attention!

The team is aware of this and currently working on it as we speak. I’ll get back to you as soon as I have an update,

Thanks for your patience!

Bérangère

4

Hi @MTMoody, Just getting back to you on this :blush:

We were experiencing an issue, but the team has now fixed it! Could you please try again and let me know how it goes?

Thanks, and please feel free to reach out if you have any questions!

Bérangère

5

I am also still having this issue

6

Hi @Saku and all, thanks for letting us know!

Can you please share a screenshot of what you are seeing now in an incognito window and the name of the certification?

Once I have that, I’ll take a look for you,

Thanks,

Bérangère

8

Yes everytime I try to start it, it loads like this. I am trying to access the Inbound Sales Course. It won’t allow me to attatch a screenshot but it looks the same as the original posters screenshot.

9

Hi @Saku, thanks for following up!

I’ve sent you a DM so that you can share additional information for troubleshooting.

Thank you,

Bérangère

10

I am having this issue also, being stuck on “start course” or “continue with this user” im not able to complete or even start courses

11

Hi @TLSD and all, thanks for letting us know!

Can you please share a screenshot of what you are seeing now in an incognito window and the name of the certification? I’m sending you a DM so you can add it there.

Once I have that, I’ll take a look for you,

Thanks,

Bérangère

13

Hello, im still also having this problem, im trying to get back into the digital marketing course that I didnt get to finish yet.

15

Hi @Joaquinfv04 and all, welcome to the HubSpot Community!

I understand that the Digital Marketing course keeps on loading and you cannot finish it. Please let me know if that’s not the case.

Can you please try in an incognito window and see if it helps?

If it doesn’t can you please share a screenshot with me via DM and I’ll investigate.

Thanks so much,

Bérangère