Giving this another bump, I have so many ideas that can’t be launched until this is available and have been waiting for three years now. Please put this back on the roadmap.
Status: Delivered
Status history
As head of our IT department, I MUST consider an option for our internal employees to log tickets with us. Not being able to use the already existing ticketing and knowledgebase system we have for customers is problematic. It leaves me researching alternatives (competitors) for a solution that will support both external and internal tickets. I do hope that hubspot moves forward sometime soon. In the meantime, I’m looking for something that will work for us.
This feature would be extremely useful, I hope it is revisted soon
We really need this. It is critical for internal vs. external audiences. The workaround now is really clunky. No update on this post the new Service Hub launch?
Hi there, wondering if this is something that is picked up in the roadmap in the meanwhile?
We would love to see this! Settings are a bit tricky in terms of keeping articles private or not, so an easier way to divide a KB would be by public-facing vs internal. We would gladly pay a (reasonable, not enterprise level) extra fee for this!
Much needed. Is there anyway to hide articles or only pull certain articles?
Hi all! I want to thank everyone for continuing to comment on this idea. I have read every comment, and the context shared here has been so, so helpful.
I am updating this idea to “In planning” today. At the moment, we are unable to share a timeline or subscription level. Updates will be posted here going forward.
If you are interested in talking to our team about this feature or participating in a future beta, please fill out this form. I can’t guarantee that we’ll be able to speak with everyone, but the answers provided in the form will be a great help!
Thank you again for supporting this idea. We are looking forward to making this feature a reality at long last! 
+1 for this idea. We’ve got multiple university partners and each needing their own knoweldge base based on the respective policies and procedures with learners. At the moment we’re struggling to produce a one size fits all approach so having a folder structure and dedicated knowledge bases for each university partner is critical.
Hi there community,
Is there currently any workaround to create several knowledge bases for several brands OR internal and external knowledge bases? We need this and find this super important feature. We have the Enterprice license and Business Unites.
@SSuomela You can make articles private so only users in a specific list can view them. It is clunky, but it can work. I have found, though, that the permissions stick with the person even if you remove them from the list. So that’s why we never implemented this as a solution and are continuing to wait.
Hi @tilly do you have an ETA for Beta Testing or the next phase?
I see that Multiple KB’s has been “In Planning” since 7/12/22.
We are desperate for this feature, and are being forced to consider other options.
Thanks, Rich
Seconded, @RHandler @tilly. We really need this feature to better segment content for our customers.
Seconded as well!
This is a critical feature for us and will be forced to look at other options. Any update would be great to help us plan accordingly. Thanks.
Currently, we are experiencing the problem that data cannot be separated into groups to give users access to it.
Multiple knowledge databases could solve this or by creating groups within the current knowledge database
Any progress on Multiple Knowlegde Bases? When can we expect this to be in a beta version?
+1!!! This is very much needed!
Agree - would love an update on this as it’s something we’re looking to do it.
+1 for this! We have two products that we manage and need two separate knowledge base domains.
Any update on this yet?