Hi @AndrewSlattery,
I’m sorry to hear you’re experiencing this issue, especially with a new client, that must be frustrating and certainly not what you were expecting.
I really want to make sure you get the help you need, so I recommend reaching out to HubSpot Technical Support.
Support is included in your subscription, and the team can provide real-time assistance, including screensharing with you if that would be helpful.
Thank you, and I hope this gets resolved quickly for you.
Bérangère