hi hubspot academy , i have completed the course as suggested by the platform i have completed the assignments tasks also
i have followed articles which have led me to this
hope u guys respond or email my certificate/show in my account here thanks
Hi @gitsy and welcome to the HubSpot Community!
It’s great to see that you’ve followed articles before posting, thanks for that!
Can you confirm that the certificate doesn’t load in an incognito window, please?
What exactly happens, do you see an error message or does the page keep on loading, please?
What’s the name of the certification you are taking so that I can take a look?
Also, if you’re still seeing the same in an incognito window, since I cannot reproduce it, can you please capture and share a HAR file while you’re experiencing the loading screen issue? This will help us gather more details about what might be happening.
Once we have the HAR file, please add in onto your HubSpot account (let me know once you’ve added it), in the Files and the Team can investigate.
Thanks so much for your help and collaboration on this! 
Bérangère, HubSpot Community Manager
hi there i have refreshed my page as well the certificate is not appearingit shows try clearing filters a error page withno information to proceed the course is content strategy
Hi @gitsy, thanks for the additional details!
Could you please add the HAR file on your HubSpot account and let me know once it’s done so that we can investigate?
Thanks so much!
Bérangère, HubSpot Community Manager