When i try to enroll in a course I get this loading wheel on my page. I have cleared my cache and opened the browser in incognito mode. What should be the next steps to resolve this?
Hi @IE and welcome to the HubSpot Community!
Thanks for sharing the screenshot and for reaching out!
Could you please try the following:
- A different supported browser, such as Chrome or Firefox.
- Ensure cookies and pop-ups are allowed for HubSpot Academy
If you are still seeing the same behavior after that, can you please provide the following:
- Course URL
- Browser/version and operating system
- Date/time of the issue
- Whether a VPN or company network is being used
Here is an article that you might want to take a look at: Academy certifications | Frequently Asked Questions
Thanks so much and looking forward to hearing from you!
Bérangère, HubSpot Community Manager
- For information, I’ll be out of the office from the 26th to the 30th of October included -
Hello HubSpot Academy Support,
I’m trying to enroll in the Inbound Marketing Certification course, but the registration page keeps getting stuck on an infinite loading screen.
I’ve tried using different browsers and devices, including my phone and laptop, but nothing works.
I was also asked to verify my identity using a government-issued ID, which seemed unusual for a free certification course.
Could you please help me resolve this issue so I can access the course?
Thank you for your assistance.
Best regards
Hi HubSpot team,
I am following up on the email I sent in response to the above inquiry. I am unable to attach my email but it has the URLS listed, screenshots, and browser version included. I did try to clear my cache, and used a different browser.
I received the same message as Anny2 to verify my identiy with a government issued ID. As I am not comfortable sharing any government issued ID may you plese provide alternative solutions. Thank you for your help.
Hi @IE and @Anny2, thanks for following up and sharing the steps you’ve taken.
I understand that there are two things going on here: the verification process and the infinite loading screen.
Regarding the verification process, I can confirm that some new HubSpot users may be asked to complete an identity verification during signup.
This quick step helps keep HubSpot safe and secure for everyone. If verification is needed, you’ll be guided through the process during signup.
For free accounts, at the moment, there isn’t an alternative verification method available, but I’ll be happy to pass your feedback along to our team.
As for the loading screen, I’ll be reaching out via DM to investigate this further.
Thank you, and please let me know if you have additional questions,
Bérangère, HubSpot Community Manager
- For information, I’ll be out of the office from the 26th to the 30th of October included -