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shannon
HubSpot Employee
HubSpot Employee
Member since ‎Oct 25, 2016
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Shannon Tjang

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ron_kagan on February 14, 2018
I want a pony
Hi, I want a pony. I discussed this after my initial request to sync with Salesforce had been resolved excellently by HubSpot Technical Support. So, since that was done to my satisfaction, I asked for a pony. I was told that I cut out a read more
Reply Idea HubSpot Support
358 upvotes
36 Replies
shannon
HubSpot Employee
February 15, 2018
Hey Ron! I agree too i t would be "so awesome if I could make a pony gallop across your screen right now." Depending on whether our dev...read more
Solved
7thHeavenHomes on November 14, 2017
Phone Numbers are Invisible in Dashboard
Hi Hubspot, My contacts phone numbers are showing blank in the dashboard of web and mobile app as well, but when I try calling from the CRM app, the call gets connected to the right person and the number gets matched when I verify with the same read more
Reply Discussion
0 upvote
1 Reply
shannon
HubSpot Employee
November 15, 2017
Hey @7thHeavenHomes , welcome to the HubSpot Community! For the calling tool, HubSpot picks up on two fields for the contact's phone numbers w...read more
Solved
JDK on October 25, 2017
Uploading contacts and clearing fields
Hey guys When uploading contacts, is this true: " HubSpot will not overwrite a contact's information unless there is a new value present in the CSV file." We've exported our datase, cleaned it and now want to reupload it. So we need blank read more
Reply Discussion
1 upvote
3 Replies
shannon
HubSpot Employee
October 26, 2017
Hey @JDK, welcome aboard HubSpot Community! Another alternative method would see you clear the values using the Bulk Edit function in contact...read more
Solved
TomBlubaugh on October 14, 2017
Constant failure when search contacts.
For the past 24 hours I am almost constantly getting this message when I try to search with email addy or name. No contacts match the current filters. Expecting to see new contacts? Try again in a few seconds as the system catches up.
Reply Discussion
0 upvote
3 Replies
shannon
HubSpot Employee
October 16, 2017
Hey @TomBlubaugh , When resources on your account fail to load, this is more often than not tied to an error in caching, extensions or cookies. ...read more
Solved
MitchellB on October 05, 2017
Website form submissions - where do they go?
Hello, Last week I had the tracking code embedded in our website. Since then I've been receiving forms and contacts to my hubspot free account. But I'm not seeing these leads entered into the CRM that our company uses. I've been assuming the read more
Reply Discussion
0 upvote
5 Replies
shannon
HubSpot Employee
October 13, 2017
Hey @MitchellB ! Thanks for that question. With collected forms, HubSpot listens in for form submissions on your pages. They'll still going to t...read more
Solved
MitchellB on October 05, 2017
Website form submissions - where do they go?
Hello, Last week I had the tracking code embedded in our website. Since then I've been receiving forms and contacts to my hubspot free account. But I'm not seeing these leads entered into the CRM that our company uses. I've been assuming the read more
Reply Discussion
0 upvote
5 Replies
shannon
HubSpot Employee
October 13, 2017
Hey @MitchellB ! Thanks for that question. With collected forms, HubSpot listens in for form submissions on your pages. They'll still going to t...read more
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