Oct 26, 201712:11 PM - last edited on Nov 4, 202112:04 PM by MiaSrebrnjak
[PLEASE READ BEFORE POSTING] Troubleshooting IMAP: Required Information
Before you post your questions or IMAP errors please have the following information ready to share with the Community Moderators:
1. A screenshot of your IMAP connection screen (including advanced options)
2. Screenshot of the specific error message you are seeing
3. The Hub ID you are trying to connect your email to. Instructions on how to find this here.
4. Confirm you have taken the following steps:
Note: if you have not taken these steps, please do so before posting your question. We will not be able to proceed with troubleshooting until this information is confirmed.
Manually input your email address and password (as opposed to them automatically populating)
Manually input your server and port information
Confirmed your email and password are correct
Confirmed the ports and servers with your email provider (this step isn't required before trying to connect, however if the auto-populated ports push back an error message, you should reach out to your email provider for this information before posting in the community).