Activecampaigne

[SGrimm1]

Hello, I try to use the integration ActiveCampaigne.
First the synchronization don't work.
Then I imported all leads manually.
After reconnecting it worked 1 time out of 10
So i reconnect again many times and changing setting but nothing worked.
After reaching out to Activecampaigne Support (ask HubSpot) and HubSpot Support (Ask Community)
Now I try it this way.

[andrus · Accepted solution]

Hi @SGrimm1 

This sounds frustrating. 

Alas, it's hard to guess what might be the issue. I'm assuming you're using the "ActiveCampaign Data Sync" app developed by HubSpot. Based on a quick read the marketplace listing mentions accounts, contacts and deals, but you mentioned leads - could the data object type be an issue here? (Probably not because neither HubSpot nor AC has "leads" as a separate data object)

A common issue with contact syncing is a mismatch in field mapping, especially when a field is mandatory on either side.

Finally, if you're open to using (paid) third-party integration apps then we at Outfunnel also offer an ActiveCampaign-HubSpot integration. It syncs contacts from HubSpot to ActiveCampaign and syncs email engagement back to HubSpot - you can sign up for a free 14-day trial here. 

[Jnix284]

Thanks for sharing this solution @andrus, it's good to know there's a way to manage this with an integration! 

[Jaycee_Lewis]

Hey, @SGrimm1 👋 Thanks for your post. That sounds like a frustrating situation. Your instinct to reach out to Active Campaign is on-point, as they are the best resource for supporting their integration with HubSpot. I'm sorry they bounced you over here. We can ask some of our community members if they have any tips for you — @andrus @karstenkoehler @Jnix284, do you have any experience you can share with @SGrimm1?

Thank you! — Jaycee