I have trouble displaying chat on my website

[Assai]

The website is assai-software.com

The chat widget, connected through the WP plugin, is not showing. Targeting and availability I checked.

How do I solve this?

[karstenkoehler]

Hi @Assai,

There are multiple reasons why this might happen, see here: https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages

Could you go through all of the steps?

Best regards

[Assai]

I think I checked all those items indeed, but still, it is not working.

[karstenkoehler]

Hi @Assai,

It's important to go through all steps – so if you're unsure, I'd recommend reviewing them thoroughly.

Have you tried another device?

[Assai]

Yes, also different browsers, different devices and incognito mode.