Your Inbound Itinerary: Customer-First Track (In-Person) ‌📣‌

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Are you coming to Boston, MA for INBOUND? Have you started putting your customer-centric agenda together?

INBOUND 2022 will feature sessions focused on helping customer success and experience leaders and teams form customer-driven strategies, delivering great customer experience, and how to amplify the power of HubSpot to put customers first. Connect with fellow community professionals during networking events, hangouts, and more.

Check out these customer-first sessions at INBOUND and block your calendar now.

Service (In-Person)

Supercharge Your CX With Data-Driven Insights

In-Person

A data-driven Customer Experience Management (CXM) program will help you understand customer needs in-depth, and create empathy across your business enabling employees to make customer-first decisions. This session will leave you with tangible steps to evaluate the impact of your existing VoC (Voice of Customer) or CXM program and demonstrate how you can gain deeper insights by successfully marrying your quantitative and qualitative customer feedback to paint an accurate picture of customer needs.

Connection Through Conversation: Designing Human-centered Experiences At Scale

In-Person

In the digital world impersonal interactions are commonplace, but businesses need to make human connections with their audience in order to engage, adapt, learn, and grow.  Offering exceptional online experiences is becoming table stakes, but you no longer need a massive roster of engineers and designers to create them. With easy to deploy experiences that drive deeper personal connections to your brand throughout your audience’s journey, anyone can gather better feedback, build stronger brand affinity, and accelerate business growth.

The Missing Data In Your CRM: Voice

In-Person

In this session, you will hear about the impact of integrating the Aircall voice channel with the HubSpot CRM and how this alliance is increasing the value bringing to customers, internal productivity and ultimately growth. Learn about how the HubSpot and Aircall integration gives customers access to better data, deeper customer history and flexibility and ultimately allows customers to deliver great customer service or close sales deals all while saving time.

Using ABX To Survive (And Thrive) In An Economic Downturn

In-Person

As companies are forced to slash budgets, it’s more important than ever to focus where ROI is quantifiable and consistent. The future of thriving in a recession is here, and it’s Account-Based Experience (ABX). Reachdesk co-founder and CRO Alex Olley will share his expertise and insights on evolving from ABM to ABX to align your marketing, sales, and customer success strategies and drive success, even with budget cuts and economic uncertainty.

3 Epiphanies That Took Me From Saas Hell To Unicorn Heaven

In-Person

Mikita Mikado, CEO of PandaDoc, shares his entrepreneurial journey and highlight key insights he gathered along the way. Mikado’s mantra to success is centered around three simple pillars: people, context and rhythm. His talk will delve into how he used these three pillars to translate his vision of building a high-growth, successful, people-centric SaaS company into reality.

Customer-Centered Approach: Real-life Use Case On Growth With Hubspot’s Flywheel

In-Person

Hear from a 15+ Year SFDC advocate turned HubSpot Super Fan and a HubSpot Champion on how ResellerRatings uses HubSpot to run a growing customer-centric organization. In this deep dive, hands-on session, you will get the rundown on how a SaaS company switched off of SFDC after 13+ years to power their source of truth into HubSpot. This session is for the skeptical all the way to the power user.

Supercharge Your Service Teams With Hubspot Service Hub and Integration Partners

In-Person

This session will highlight five common pain points customer service teams experience, and showcase five HubSpot Integration Partners whose solutions are helping to solve those challenges. We'll hear from App Partners in the Project Management, Calling, Field Service Management, Customer Success, and Customer Portal spaces to understand how their solutions are helping Service Hub customers amplify the power of HubSpot's platform to put your customers first.

Modernizing And Scaling Your Service Business With Hubspot + Zuper Field Service

In-Person

Learn about the integration of HubSpot with Zuper, the leading field service management solution for fast-growing service organizations. Hear from Anand Subbaraj, CEO of Zuper, and Ben Souza, Co-founder for TRIM Landscaping on how to scale your services organization for growth by streamlining your work order management, automating scheduling and dispatching, increasing team collaboration, and improving customer communications.

Memberships, Payments, And More: CRM-powered Web Experiences

In-Person

Buyers today expect interactivity, extreme personalization, instant gratification, and relevant + mindful journeys. Enter web experiences, powered by your CRM, which is conveniently connected to your entire funnel and all of your data. Whether you want to build a customer portal, a memberships experience, take different forms of payment online, or even have an ecommerce flow - it can all be done in ONE platform: HubSpot.

You can view the full Inbound Agenda here.

Check back for more highlights and agendas coming soon! 

If you haven't signed up for your INBOUND pass yet, save your spot and register today.