Salesforce Custom Code sync error

[KGallucci6]

I'm troubleshooting a custom code error with our Hubspot to SFDC sync. I've reviewed every validation rule, process builder, workflow, and flow assoicated with tasks and activities and I can't find anything. (I'm a contractor working with a 12 year old SFDC instance...)

I have over 200K tasks not syncing because of the custom code issue. I've gone through Hubspots documentation and checked all of the field mapping, etc....

Anyone have any ideas of what to try next? Thank you!

[kennedyp]

Hi @KGallucci6! Welcome to the Community-- happy to have you here 😊

I understand you are experiencing a custom code Salesforce sync error on your tasks. Could you click the info icon in the Error Type column to see details and resolution steps for the error and attach a screenshot? 

Once we have some more details of the exact error, we can ask to see if some other community members have any ideas! 

Best,

Kennedy

[KGallucci6]

Thank you! Here's the screenshot. I've checked all of the automations related to tasks. 

[kennedyp]

Thank you for the screenshot @KGallucci6! The "Custom Salesforce automation failed" error message is an error from Salesforce's side that prevented the creation of the object due to custom code/rules you have set up in your Salesforce instance.

HubSpot can't pinpoint what exactly causes it because that is all we get back from Salesforce on this.

For the next steps, I would recommend checking with your Salesforce admin to see if there is automation or rule in place that might be affecting your records and the integration with Hubspot. 

Best,

Kennedy