HubSpot Marketing

Roynal
Contributor

How do you separate the signal from noise?๐Ÿ”Š

As marketers, you're bombarded with a ton of signals from your prospects and customers.

The signals can vary from social media messages๐Ÿ‘, customer emails๐Ÿ“ง, inquiry emails., customer tickets๐ŸŽŸ๏ธ, phone calls๐Ÿ“ž, surveys, sales feedback, focus groups, and even product usage data.

All of the above, while valid as signals, when listened to at once can be noise๐ŸŒช๏ธ๐Ÿ’จ๐ŸŒซ๏ธ. There lies the crux of the problem.

These signals are always almost simultaneous and it's your job as a market to pick these signals contextually to be able to listen to them meaningfully๐ŸŽถ๐ŸŽต.

Here's a simple process framework to adopt to eliminate noise from signals

- Determine your audience stage e.g. prospects, customers, etcโœ…
- Find out the primary channel of importance to determine the intentโ—
- Use that channel as a nodal signal source and augment it with other relevant signals๐Ÿงโ€โ™‚๏ธ
- Message your audience in the context and make that message count๐Ÿ’ฌ
- Repeat at every stage of the product journey for your audience๐Ÿ”

I hope this framework helps you separate signal from noise. Let me know your thoughts.

2 Replies 2
kvlschaefer
Community Manager
Community Manager

How do you separate the signal from noise?๐Ÿ”Š

Great content!

Thanks for sharing this with us, @Roynal


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0 Upvotes
Roynal
Contributor

How do you separate the signal from noise?๐Ÿ”Š

Absolutely, we created a product in this space for similar reasons. I think we need to talk more about the noise vs signal ratio, so people can focus on signals better.