As marketers, you're bombarded with a ton of signals from your prospects and customers.
The signals can vary from social media messages๐, customer emails๐ง, inquiry emails., customer tickets๐๏ธ, phone calls๐, surveys, sales feedback, focus groups, and even product usage data.
All of the above, while valid as signals, when listened to at once can be noise๐ช๏ธ๐จ๐ซ๏ธ. There lies the crux of the problem.
These signals are always almost simultaneous and it's your job as a market to pick these signals contextually to be able to listen to them meaningfully๐ถ๐ต.
Here's a simple process framework to adopt to eliminate noise from signals
- Determine your audience stage e.g. prospects, customers, etcโ - Find out the primary channel of importance to determine the intentโ - Use that channel as a nodal signal source and augment it with other relevant signals๐งโโ๏ธ - Message your audience in the context and make that message count๐ฌ - Repeat at every stage of the product journey for your audience๐
I hope this framework helps you separate signal from noise. Let me know your thoughts.
Absolutely, we created a product in this space for similar reasons. I think we need to talk more about the noise vs signal ratio, so people can focus on signals better.