HubSpot Legal Stuff

by: HubSpot Employee
HubSpot Employee

February 2021 Revisions to our Customer Terms of Service

Acceptable Use Policy


HubSpot recently updated the September 1, 2020 Acceptable Use Policy (AUP), which forms part of the HubSpot Customer Terms of Service, and we wanted to give you some information on what's changed.  


Effective February 3, 2021 we updated Section 6 of the AUP to make clear that we will not allow groups that promote, encourage, or facilitate hate speech, violence or discrimination to use HubSpot’s services, regardless of whether the HubSpot service is used specifically for these activities.  We’ve also added that HubSpot users are responsible for moderating user generated content on their own platform or service, and that violation of these standards may result in termination of your use of the HubSpot service.


And that’s it!  Please remember that this is just an informal, high-level summary of the most recent changes to these documents, and that you should always make sure you’ve read and understood the complete Customer Terms of Service before you use our software or services.


We encourage all HubSpot users to review our AUP along with our Content Moderation @ HubSpot statement. Complaints regarding HubSpot user content may be reported by sending an email to, or by filling out our content moderation submission form.