conversation is getting closed out before the workflow has the chance to automate the ticket status
Our customer support team is currently struggling with having to close a conversation twice due to HubSpot automation not being able to update the ticket to "waiting on customer" stage, before my team has closed the conversation. The ticket pipeline is linked with one of our conversation inboxes, and when we respond to an email and close it right after, the conversation pops up once again before the workflow has the chance to automate the ticket status.
Long story short...
So what's happening here, is that the conversation is getting closed out before the workflow has the chance to automate the ticket status change, and does therefore opens up again in the inbox though it should be closed.
This is creating more work for us. Is there anything that could be done here?