I work in a team spread across 4 different time zones. It would be helpful if each of us could have our local time zone associated with our HS profile and that would carry through when I'm scheduling activities or assigning tasks.
Would be really nice to be able to set timezone as a user default instead of stuck with the account default. My meeting notifications in the UI are off.
Looks like the time zone issue has been going on for a long time now. We are testing HubSpot for our organizaton and it pretty suprising that this issue has not been solved yet. Our home office is in Bulgria, we have people working in many timezones. Rigth now my activities show to be off by 8 hours. I have a hard time understanding why this has not been fixed? I have loved the product up until finding this issue and it is not a small issue.
Hi @KHanchette, I'm curious about your activities showing 8 hours off.
My portal is set for Central European Time, while I am in Central Standard Time (u.s.) with a 7 hour difference.
All of my activity shows in CST:
When viewed by my coworkers, it shows in CET.
While this information is localized, the issue we run into is with scheduling reminders or tasks for each other - if I set a task due date of Tuesday at 9 AM, it is not set for 9 AM their time, rather they will get the reminder at 9 AM CST, which is 4 PM CET, and there is no option to determine which timezone the task is for, it is based on the user's timezone that creates it, rather than the time zone of the person it is created for.
If I want them to get a task reminder at 9 AM CET, I have to set it for 2 AM CST.
@Jnix284 I am new and I might have spoke too soon. I went into the user interface and the only time zone setting was for overall account. There was no time setting for local preferances. So I did some searching and found this thread that said Hubspot would look into the issue years ago.
After futher testing you are correct, when I create a task is used my computers time and when it logs emails it used my local time. So maybe I do not have an issue. I will use your suggestion when assigning tasks to to others in other time zones. I have a time zone look up table all of the time open anyway. What other issues should I be prepaired for when it comes to time zones?
Hi @KHanchette no worries, I'm glad I could provide a little insight and help you to better understand how the time zones currently work.
Other than the task issue, some of the others are with reporting - the deals are going to be in your company time zone, so if you close a deal on the last day of the month, but it's already the next day there, it would be counted in the new month. It's little things like that, around the beginning and end of the month where things can get a little messy if you aren't prepared for it.
Same here. For us it's not a dealbreaker as I found workaround but still. Here is a usecase I shared with the support team I received confirmation it's not available yet: Our use case: We have 2 sales representatives working in different timezones. Let's name them Chris and Anny.
Our company works in the CET time zone so let's use it as a point of reference. Chris's working hours are 9:00 am - 5:00 pm CET Annies working hours are 1 pm - 9:00 pm It means they have a 4-hour overlap. We don't want them to use their own links as we share those links in some Hubspot forms and in general other teams sometimes use the general link to share with a potential customer to contact sales (support team for instance).
Unfortunately "Availability window" in a meeting scheduler settings is maintained on a meeting link level. It means if we set availability hours on 9:00 am - 9:00 pm then Annie can be assigned even during 9:00 am -1:00 pm CET time which is Chris's working hours (Annie starts at 1:00 pm CET). It means customers can schedule a call with someone who is offline (Annie) ignoring Chris who is available at that moment (round-robin rule). As a workaround, we asked our sales representatives to block their calendars when they are offline including after hours (it look terrible in google calendars and I generally if very bad experience managing calendar that way) - 1st screenshot.
The biggest problem is everyone needs to "block" online hours in their calendars creating a fake meeting in their free time - but it works 🙂
I know Calendly implemented a solution for that. If you create round robin meeting in Calendly you can still set availability hours on a sales rep level - screenshot shows the round-robin meeting where you can see I can use Anna's calendar if I want to use her schedule (she sets her availability hours in Calendly 🤓 )
I don't want to use Calendly solution as I found a workaround plus I don't want to compromise other functionalities that I will not have If I move to Calendly solutions. Nevertheless, our sales team is growing and it starts being more and more frustrating to manage. Waiting for updates!
I am 'upvoting' this a thousand times! This is a major pain point for our users. We have 325+ locations around the world and it has become a huge hassle for our users to navigate a manual calculation of their time zones when trying to send emails and schedule social posts. It feels like this functionality should be a given!
International remote company here.... uh, can we please have this feature? "Choose your location to format your dates, times, and numbers in the appropriate regional style." except nope, I put USA and Hubspot insists I use CET because I have German coworkers who set things up. This... doesn't feel like a big ask when you really think about it.
Curious why this request from 2017 hasn't been addressed? How many more upvotes does it need? It's very confusing when seeing "your timezone" is not really your time zone.
100% Agree on this. As an Enterprise user, managing 150 meeting links just to manage the split on time zones is a pain for any updates and to include meetings on different time zones. We tried working with local time zones, which is fine if the individuals can manage their own calendars across DST changes but it's crazy we can't default to each individual's time zone. It's now 2023 and this idea has been called on by some serious users of HubSpot. Stop looking at the number of votes and look at the level of the users making the comments as we pay the most for the use of the system.
Piling on, this is a must-have and seems relatively straightforward was you can just play off the availability that each sales rep has already associated with themselves in settings.
