HubSpot Ideas

ALane4

Update email threads with the latest communication date

When an email thread is started, it is registered on a client profile for when the thread was started. So if there is an email thread spanning months, a user of hub spot would think there had been no interaction with that client for months.

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Related to this, in the overview page which I call 'Sales' when you click on a thread email, it will not open. You can only click on original emails. It would be useful to be able to open threads in any location.

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This is for sales management, and for account management. learning and understanding if a client is being serviced on a regular basis.

2 Replies
smetz
HubSpot Employee

+1

jolieadam
HubSpot Employee

Hello @ALane4 & @smetz ,
I'm Jolie and I'm on the team working to understand how we can improve the thread experience in the inbox. Feedback like this is really valuable! If you'd like to chat further or have any other feedback/thoughts you'd like to share, happy to set some time for us to connect. Thanks!