HubSpot Ideas

James_C

Ticket Owner - "Assign to me" button

It would be nice if there was a button that you click next to "Ticket Owner" that says "Assign to me" and that sets you as the owner and autosaves it as well.

 

It seems like something so little however over time it would save a bit of time. As it is right now, if you are taking a ticket from the unassigned queue, you have to click on the ticket owner, type your own name, hit enter or click on yourself, then save.

 

This would also be useful for those that use Deals and maybe for Companies or Contacts.

8 Replies
justintanamai
Member

Yes, that will be a great help to my team as well. Please add this feature in.

lukecro
Participant

An "Assign to me" button would be great. 

I agree that the current method of having to search for one's own name over and over again when assigning tickets, contacts, and deals is very cumbersome...

I mean, it's easy for a one-off case, but when reps are working with hundreds of tickets a day, it cumulatively adds up to a lot of wasted time that a simple "Assign to me" button would make much easier.

GBarfoot
Member

Please add this feature - It would be really useful and a time saver.

MPrice03
Member

Please add this feature. It would save time for all our users. Second option could be to have each user name as first on the list  as a default.

Thank you. 

KJ667
Member

Please add this feature. It would save time for all our users. Second option could be to have each user name as first on the list  as a default.

Thank you. 

ADymock
Member

Yes, Please add this feature. It would save time for all our users. Second option could be to have each user name as first on the list  as a default.

Thank you. 

JHarris43
Member

Please add this feature. It would save time for all our users. Second option could be to have each user name as first on the list  as a default.

Thank you. 

 

Also please can you look at being able to close mutiple tickets at one time ??

MMusante
Member

Please allow single tickets selected or bulk tickets selected to be quickly assigned to "Me."  Also when a ticket is open and you click on Ticket Owner, if there is no owner, please put a "Me" at the top like there is for filtering views.  Thanks!