HubSpot Ideas

EMaguire

Stop automatically recording contact and email thread when an email is received or sent

Hubspot (when linked to Gmail) records a contact when an email is generated or received. This should not happen and i believe  means companies are infringing on GDPR.

 

In order for this not to happen I have to either turn off email tracking before I send an email or manually add them to a blocked email section so an email thread will only be visible to me. 

 

A new contact should not be created automatically and the thread recorded. This means that if i send sensitive information to someone ( and i dont follow your current process ) that information can be seen by anyone in my company. 

 

Hubspot should only record an email thread if the contact is already in the system.

 

 

0 Upvotes