HubSpot Ideas


Stage names for custom objects in notifications

I'm setting up a number of internal notifications to notify the team when a pipeline stage in our custom object records have changed. However, the "custom object record" token displays the internal record ID (i.e. a string of numbers) instead of the stage name in the email content. HubSpot support told me that this is "working as intended," which doesn't make much sense to me considering the Deals pipeline displays the stage names, not the internal reference IDs (not to mention the internal reference IDs are entirely useless to our users in an email!)


It was recommended that I create a workflow with branching logic for every separate pipeline status, but this is obviously extremely cumbersome. Hope that this fix can be applied soon!