HubSpot Ideas


Shared Inbox - Open Conversation "Count" Badges

We would love to see "Count" badges implemented for the Shared Inbox feature. Visually helps ensure team members are managing these down to "zero" and staying current with conversations. (Also that it doesn't get ignored :D)


  1. In the Menu > Provide a total count of "open conversations" in all inboxes accessible to the user (Super Admins = All)
  2. In the Inbox Drop-down > Provide a count for each "open conversations" in each inbox accessible to user.


Main Menu > InboxMain Menu > InboxInbox > Drop-downInbox > Drop-down


Thanks UI/UX team for all you do!