HubSpot Ideas


Revision of Unengaged Contacts Setting

We’ve had some contacts that show as engaged with our LinkedIn Ads, social media, etc but aren’t receiving emails due to this unengaged contacts setting being strictly for email. 


I understand that the unengaged contacts setting is set by default in HubSpot and cannot be adjusted.


It would be nice to have the option to adjust this setting. For example, we may want to adjust this to a criteria statement along the lines of: unengaged email contacts OR unengaged LinkedIn Ad contacts OR Social Media unengaged contacts, etc.


This way we're still able to send to those who have engaged with us in some way outside of just email.