When a visitor comes to a website enabled with the Messages chat feature, they might click on the icon.
If there is a default welcome message, and the user does not interact, the widget then shows a "1" notification alert implying a new message exists - even though it is still just the original message.
Change of feature: Do not show the "1" notification (red circle with text) unless a new message appears.
@jamesburnes the current functionality is that you should only be getting a notification if the visitor actually starts a chat. If you're seeing something different, please open a support ticket so our support team can help resolve the issue!
@jamesburnes the current functionality is that you should only be getting a notification if the visitor actually starts a chat. If you're seeing something different, please open a support ticket so our support team can help resolve the issue!
This is occurring on our site as well. It happens across browsers & devices. Shortly after loading the website, the number '1' appears as a notification. Yes when you click on the chat bubble, there is no notification. We didn't change any of the settings, it just started happening randomly. Thought it was just me!