Option to turn off knowledge base article feedback
At present we do not allow our customers to ‘turn off’ the option to gather email addresses from those who select ‘was this article helpful- no’ in the knowledge base feedback forms. It would be helpful to give our customers the option to turn this off
I just encountered this today, my team was unaware that the knowledge base feedback asked for their email. We would definitely consider turning the asking for their email off if we could.
The "was this helpful" section comes standard and cant be edited in any way - we would like to be able to remove this all together or edit it and make it look like our CI.
We use some KB articles internally - so the "was this helpful" functionality doesnt help us but the unbranded section doesnt suit our CI and doesnt look right for customers either.
Agree with this. I would prefer to use one of the feedback surveys as a popup at the end of the article. Or, even better if the KB feedback question asked a follow-up so users could expand on their negative or positive rating. Right now, just knowing that someone found the article unhelpful doesn't help me improve the content.
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