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Status: Delivered
jjin
Submitted by HubSpot Employee on ‎Jun 29, 2018 1:17 AM

Multi language support for GDPR message in chat

It is currently not able to choose the language for GDPR message in message (chat) tool. It would be great if it supports multi language for the GDPR message. (Not only the context but button also.) 

 

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HubSpot Updates
Re: Multi language support for GDPR message in chat - changed to: Delivered
November 06, 2018 11:28 AM

GDPR system default messages should automatically translate based on browser language, see the "contextual widget data" section here: https://knowledge.hubspot.com/articles/kcs_article/conversations/change-your-language-for-the-conversations-tool. If that's not happening, please reach out to support!

3 Replies
maris7
Participant
‎Oct 17, 2018 6:19 AM

I agree, since I use for instance english and italian, and GDPR content it is very important to be understandable to the users, should be improved 🙂

Delivered
hroberts
HubSpot Product Team
HubSpot Product Team
‎Nov 6, 2018 2:28 PM

GDPR system default messages should automatically translate based on browser language, see the "contextual widget data" section here: https://knowledge.hubspot.com/articles/kcs_article/conversations/change-your-language-for-the-conver.... If that's not happening, please reach out to support!

SDfujiwara
Member
‎Nov 13, 2018 11:55 PM

We have tried to contact your support center in Tokyo however they lead us this page.  It seems NOT working the translate system in GDPR ( in chat bot ). Pls help!