HubSpot Ideas

Snaedis

More flexible knowledge base design and layout, including custom HTML/CSS

There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm consolidating those into this post so we can more easily track this need. This post should not be marked as solved or delivered until a knowledge base can be fully customized in layout and styling.

 

I've spoken with many customers who still want more flexibility in knowledge base styling, including: 

  • Custom layouts for index pages and articles
  • More fonts and styling options to better align KB with the rest of a business's website

For those of us who are working to improve the HubSpot product, it's incredibly helpful to have example use cases from our customers, and the posts here on the Community play an important role in our prioritization process. 

 

Giving you more flexibility in KB styling is something we'd like to do, and when we have the bandwidth to dig into this project we'll look to you all for guidance on how to best support your needs. So if customization is important to you, please add your voice to this thread!

 

For reference, I'm listing here the other posts which are related to this topic: 

103 Replies
PNyary
Member

Crazy how in 2021 we have a platform that isn't responive or customisable.. Looks like this has been in the works for almost a year. 

Come on HubSpot better your platform, considering your marketing hub has this available and knowledge base doesn't just isn't acceptable, its 2021!

richard88
Contributor

@goconnor are there any new updates on this feature being added on the road map?

Socialsander
Member

Any update on this? Please manage expectations, it's a core responsibility of every product owner, especially since it's a paid solution you offer.

tduc94
Member

For our use case, we would want to edit the site header HTML of the Knowledge Base to add a Hotjar code to get feedback from our visitors. As of this moment, you can do this on HubSpot for the landing pages but not the Knowledge Base pages. Thanks a lot!

LHenne
Member

Urgently needed. Otherwise I see no reason in HubSpot service professional... 😕

Binja
Member

Being able to customize the CSS of the knowledge base would be a dream. Therefore we would have the possibility to implement the database exactly according to our taste and the needs of the customers.
I just wrote to the support and got the info that the feature is already in the review. Let's hope that it will be released live as soon as possible.

Brucey
Participant | Diamond Partner

Yes, Custom CSS as a minimum requirement.

JEkelund
Member

Would be really great with the ability to style the Knowledgebase with basic CSS in the design tools. Is this possible as of today?

MoAhmed
Participant

Is this still in review (since April 2020) or has there been functionality enabled to allow custom css?

 

I need to modify the template to make it match the branding of our company, in terms of how it all looks and feels - not just basic template settings. 

kmiracco
Member | Diamond Partner

+1

Not being able to customize CSS or just add padding etc. is really frustrating. We now have an unhappy client just because we can't do basic stuff like this. We certainly won't be recommending it to other clients..

Birgit
Member

one of the absolutly needed basic settings for the knowledge base

watanak
HubSpot Product Team

Hi all,

 

I’d like to share an update here since it has been a while since we did last time. I wanted to let you know that we are currently investing in improving our editing platform more broadly so that in the near future we can revamp the editing experience within Knowledge Base. More a matter of when we can get to it, not if. We’ll share another update as soon as we have new information. 

 

Thank you for your patience!

 

Kie

ACánovas
Member

100% agree with the rest. Having CCS customization is a deal breaker. Template editing it's not nearly enough.

HubSpot knowledgebase doesn't use their own templates alone, that should tell you something about the need of it.

bsommer
Participant | Diamond Partner

I 100% agree that this needs to be a feature. At the least you should be able to modify the padding on the header so you can fall inline with brand guidelines related to spacing around your logo.

ulu-landed
Member

+1! One of the biggest issues we're having is around accessibility—as one example, our brand and link colors have to be in bold to have AA contrast. Without the ability to do that, we're getting a lot of pings on accessibility audits.

MPasanen
Member

Editing the CMS for Knowledge base in Hubspot is very important - kind of useless when it's not editable and customizable

juliank-bc
Participant | Platinum Partner

We can't implement fundamental marketing pratices like keeping clear space around the logo (unless we make it tiny) or consistent header/footer across web assets with the current functionality. Even if category styling and Header styling were independent would help.

 

Please provide an update on this 'under review' status that is almost 2 years ago.

 

Thanks

 

Julian  

RMeintjes
Member

What's going on? This idea was suggested in 2018 and still no option to customize CSS. We are forced to build our own Help Centre website because it's currently very lackluster on Hubspot.

phansen007
Member

Absolutely crazy that this hasn't been implemented yet. KB templates NEED to be editable!

bsommer
Participant | Diamond Partner

I would like to see a feature that allows us to build our own page templates for the Knowledge Base. We could utilize the existing design manager functionality and simply build a new custom block to pull in the knowledge base articles into the template. We could then choose the template we are using under settings to apply it to all pages.

 

This seems like it would be the best option as it would enable users to change designs, adjust styles, allow them to change fonts, colors, padding around logos, etc so that their brand standards can be followed. It would allow allow them to add javascript files to pages so that external live chat tools can be used on their knowledgebase site. This is a stumbling block for a few clients that want to replace their contact us page with the knoweldgebase but they use an extenal live chat tool. 

 

This approach would also allow us to customize the header and footer content which is so restricting at the moment.

 

This is something that would really help improve the knowledge base. Thanks for considering it.