Manual about tickets and conversations moving to HelpDesk

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It would be very helpful to create a manual for migration for existing customers who are currently on the conversations inbox + tickets, and who would like to move to the Help Desk environment next year.

Just a few questions which we would like answers to:

how should we update workflows?
how should we update APIs?
how should we update reports?
how would this migration / moving go overall?
what other affect should we expect?

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